Cancellation Policy
We kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. This allows us to accommodate clients on our waitlist and ensures our stylists’ schedules remain filled.
We understand that unexpected situations arise, and we will do our best to work with you. However, if late cancellations (within 24 hours) become a recurring issue, you may be required to prepay for future appointments when booking.
No-Show Policy:
First No-Show: You will receive a reminder of our policy.
Second No-Show: You will be required to prepay for any future appointments.
Prepayment and Cancellation Fees: Prepayments and service deposits compensate the stylist for time lost due to same-day cancellations, cancellations made within 24 hours of the appointment, or appointments that are rescheduled more than once. Applicable prepayments and deposits are paid to the stylist for the time reserved.
All services are priced at starting rates. Prepaid appointments are based on the starting price; additional costs may apply during the appointment, and any remaining balance must be paid at the end of the service.
Tardy Policy
Our stylists’ schedules are very time-sensitive, and starting a client late can make the remainder of the day difficult. We will do our best to accommodate you if you are running behind, but we may need to reschedule or cancel your appointment if time is limited.
If you think you may arrive late, please call us immediately so we can determine whether your service can be completed.
We have a general 10-minute grace period; however, this does not guarantee that your stylist will be able to perform the entire service. If you do not arrive or call within the first 10 minutes, your appointment may be canceled, and you may be marked as a no-show.
Late Fee: A $15 late fee will apply to clients who arrive more than 15 minutes late, even if the stylist is still able to accommodate the appointment.
Service Deposits
A service deposit may be required to secure your appointment if you:
Are new to the salon
Are booking a long or high-value service
Have a history of no-shows, same-day cancellations, or tardiness
Deposit Details:
The deposit amount is $75, collected at the time of scheduling.
The deposit will be applied to your total service cost at checkout.
If you fail to show up for your appointment, the deposit is non-refundable.
Deposits may also be retained as compensation for the stylist’s reserved time when an appointment is canceled on the same day, canceled within 24 hours, or rescheduled more than once.
We appreciate your understanding and cooperation in helping us provide the best service possible!
Frequently Asked Questions
Everything You Need to Know Before Your Visit
Cancellation Policy
We kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. This allows us to accommodate clients on our waitlist and ensures our stylists’ schedules remain filled.
We understand that unexpected situations arise, and we will do our best to work with you. However, if late cancellations (within 24 hours) become a recurring issue, you may be required to prepay for future appointments when booking.
No-Show Policy:
First No-Show: You will receive a reminder of our policy.
Second No-Show: You will be required to prepay for any future appointments.
All our services are starting prices. Prepaid appointments will be based off the starting price; however, there may be additional costs during the appointment, and the difference will need to be paid at the end of the end of the service.
Tardy Policy
Our stylists schedules are very time sensitive, and starting a client late can make the remainder of the day difficult. We will do our best to accommodate you if you are running behind, but we may need to reschedule or cancel the appointment if time is limited.
If you think you may be arriving late, please call us immediately, so we can ensure your appointment can be fully completed.
We do have a general 10 minute grace period, however, this does not always ensure that your stylist will be able to perform the whole service. If you do not arrive or call within the first 10 minutes, your appointment may be cancelled and you will be marked as a no show.
Cancellation Policy
We kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. This allows us to accommodate clients on our waitlist and ensures our stylists’ schedules remain filled.
We understand that unexpected situations arise, and we will do our best to work with you. However, if late cancellations (within 24 hours) become a recurring issue, you may be required to prepay for future appointments when booking.
No-Show Policy:
First No-Show: You will receive a reminder of our policy.
Second No-Show: You will be required to prepay for any future appointments.
All our services are starting prices. Prepaid appointments will be based off the starting price; however, there may be additional costs during the appointment, and the difference will need to be paid at the end of the end of the service.
Tardy Policy
Our stylists schedules are very time sensitive, and starting a client late can make the remainder of the day difficult. We will do our best to accommodate you if you are running behind, but we may need to reschedule or cancel the appointment if time is limited.
We do have a general 10 minute grace period, however, this does not always ensure that your stylist will be able to perform the whole service. If you do not arrive or call within the first 10 minutes, your appointment may be cancelled and you will be marked as a no show.
If you think you may be arriving late, please call us immediately, so we can ensure your appointment can be fully completed.
Service Deposits
A service deposit may be required to secure your appointment if you:
Are new to the salon
Are booking a long or high-value service
Have a history of no-shows, same-day cancellations, or tardiness
Deposit Details:
The deposit amount is $75, collected at the time of scheduling.
This amount will be applied to your total service cost at checkout.
If you fail to show up for your appointment, the deposit is non-refundable.
We appreciate your understanding and cooperation in helping us provide the best service possible!